facing Invalid Refresh Token Issue

Paritosh Chandorkar  this is the expected behavior. Only 1 user can be logged in to Sugar at a time per platform. You can add additional platforms under Admin in Configure API Platforms. When you access your token, one of the parameters is "platform" use this to set a different platform per your application.

{
"grant_type":"password",
"client_id":"sugar",
"client_secret": "",
"username":"USERNAME",
"password":"USERPASSWORD",
"platform":"PLATFORM per application"
}

Thanks Jeff.

Hi Jeff,                                                                                                                                                                                            1.Can you help me to understand "use of platform"? is the only reason to avoid above conflict (parallel access)? or adding platform in access token request body is having specific reason?                                                                                                 2.Do we have any API to register custom platform?                                                                                                                    3.I found one observation that if i use "mobile" as platform in access token request body, and hit target with two access token api call one after another, previously(1st from two hits) returned access and refresh token is still remaining valid. but this behaviour i am not seeing with my new custom configured platform or any other platforms.

Is it the way platform is defined making the difference?

Can you provide your input to above queries? and some document to refer it

Thanks

Hi Jeff,

can you answer  below queries for access token api call for platform parameter

If nothing is entered, is something defaulted by the SugarCRM authentication? Could that default cause problems later on if the value is not as expected?

Which one should we be using for all our interaction (“base”)?

 Thanks,

Shubhangi

Hi Paritosh Chandorkar,

I'd recommend you to search in SugarClub for the existing posts. 

One of the good explanation can be found here: 
https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/760/multiple-login-same-user-sugar-7/2853#2853

The post is quite old therefore the links are dead already however if you replace with sugardeveloper.wordpress.com you should be able access them.

Hope it helps.

Tevfik Tümer
Sr. Developer Support Engineer