How to Collect data User Login and Logout Details In sugar crm ?

RE: How to Collect data User Login and Logout Details In sugar crm ?

Jerry Clark — Thu, 25 Jan 2024 19:00:08 GMT

Happy to help! 🙂

RE: How to Collect data User Login and Logout Details In sugar crm ?

Francesca Shiekh — Thu, 25 Jan 2024 00:23:46 GMT

Thank you Jerry Clark , I was going to look for exactly that just as I saw your post! 🙂

Serendiptiy
ser·en·dip·i·ty

/ˌserənˈdipədē/

noun

the occurrence and development of events by chance in a happy or beneficial way.

"a fortunate stroke of serendipity"

RE: How to Collect data User Login and Logout Details In sugar crm ?

Jerry Clark — Wed, 24 Jan 2024 17:36:57 GMT

Hi Tony Romano ,

I believe you are looking to configure the "Refresh Token Lifetime" and "Access Token Lifetime" - these configurations control the overall session length. This article should help you configure those values to meet your needs:

https://support.sugarcrm.com/knowledge_base/troubleshooting/troubleshooting_sugar_logging_out_unexpectedly/#Configuring_the_Refresh_Token_Lifetime_and_Access_Token_Lifetime

Hope this helps!

RE: How to Collect data User Login and Logout Details In sugar crm ?

Tony Romano — Wed, 24 Jan 2024 17:27:59 GMT

We need configurable option to expire idle user sessions after xx minutes - it's a missing SugarCRM admin feature

RE: How to Collect data User Login and Logout Details In sugar crm ?

Chris Raffle — Wed, 24 Jan 2024 12:22:23 GMT

Hi Christopher Hart ,

Version 2.0 of our Upsert User Adoption plug-in provides user session tracking based on activity in Sugar rather than less exact login and logout times. As Jeff Bickart noted above, users rarely perform an explicit logout on the application so it can be difficult to track how much time users are active in Sugar each day, let alone logged in. We are confident we've provided the most comprehensive and scalable solution to track and analyze user session activity.

With our plug-in you get the reliability of reporting on session activity in the application at a user and group level as well as the ability to track how they are accessing Sugar in each session (e.g. mobile, base application, etc.).

Please reach out if you would like to learn more about our solution!

Chris

RE: How to Collect data User Login and Logout Details In sugar crm ?

Christopher Hart — Wed, 24 Jan 2024 09:55:56 GMT

Harald Kuske Thank you, that is very helpful indeed, do you have anything else nifty you could share?

RE: How to Collect data User Login and Logout Details In sugar crm ?

Harald Kuske — Fri, 07 Jul 2023 16:03:42 GMT

From former times I have an old module (installable from Sugar 9 to Sugar 13) which you could use.

sugarclub.sugarcrm.com/.../6472.LoginAudit13.zip

RE: How to Collect data User Login and Logout Details In sugar crm ?

Jeff Bickart — Thu, 19 May 2022 19:14:42 GMT

99.999% of the time users don't log out. Their session remains active for a long period of time. What does happen is their session expires and they are required to log in again. They never actually log out.

RE: How to Create User Login And Logout Details In sugar crm

Frédéric Rinaldi — Thu, 19 May 2022 09:22:18 GMT

I am not sure that logout are tracked.

You can create a custom hook to track the data you want : support.sugarcrm.com/.../index.html

RE: How to Create User Login And Logout Details In sugar crm

Manish kumar — Thu, 19 May 2022 08:27:59 GMT

Thanks for Support

I have Enabled these features but logout details not available

RE: How to Create User Login And Logout Details In sugar crm

Frédéric Rinaldi — Thu, 19 May 2022 08:21:41 GMT

Hello,

out of the box you can enable the trackers, in the admin section, to track users connection, and use the core reports.

.... /#bwc/index.php?module=Trackers&action=TrackerSettings&bwcRedirect=1

Check this

- https://support.sugarcrm.com/Knowledge_Base/Reports/Understanding_Tracker_Reports/

Fred