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LayoutManager: Class not found:SugarWidgetFielddiscount-amount

Jeroen Somhorst

Hi,

We have just upgraded an TEST instance of one of our customers from 10.0.2 to 11.0.2. During testing we noticed something odd. A lot of reports that work on RLI's don't seem to work anymore. They all fail with the error message: 

LayoutManager: Class not found:SugarWidgetFielddiscount-amount

where should we start looking for a possible cause? 

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  • 0 in reply to Rafael Fernandes

    Thanks fort he post Rafa, 

    I have asked the customer if they can give me information on the original report (Since I can't access their production env). I try to recreate the reports on the test with this information. When I try to open the original reports and look int he php error logs I can see the following:  (they are hosted on windows / iis ). This seems to me unrelated since the file on 128 searches for a custom list view (which doesn't exist). 

    [10-Nov-2021 08:19:51 Europe/Amsterdam] PHP Warning: include(): Filename cannot be empty in D:\inetpub\SugarEnt\modules\Reports\index.php on line 128
    [10-Nov-2021 08:19:51 Europe/Amsterdam] PHP Warning: include(): Failed opening '' for inclusion (include_path='D:/inetpub/SugarEnt;D:/inetpub/SugarEnt/vendor;.;C:\php\pear') in D:\inetpub\SugarEnt\modules\Reports\index.php on line 128

  • 0 in reply to Rafael Fernandes

    Hi Rafa, 

    I recreated the report and as lang as I don't add the discount_amount field to the report it works, but ofcourse, that isn't ideal. Whenever I add the field to the columns again it fails. Any suggestion? Or could you please take a look at the call I mentioned to see if someone can assist us in this issue?