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Dev Answers & Best Practices suddenly get auto logged out from Sugar with a status of 412 (Precondition Failed)

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suddenly get auto logged out from Sugar with a status of 412 (Precondition Failed)

Rishabh Srivastava over 4 years ago

Hi,

I just got auto looged out SugarCRM.

Then I see the browser console, I found an error in some Rest API

https://xyz.com/rest/v11_10/Contacts?erased_fields=true&view=list&fields=lead_source%2Cfollowing%2Cmy_favorite&max_num=20
Failed to load resource: the server responded with a status of 412 (Precondition Failed)

https://xyz.com/rest/v11_10/Dashboards?max_num=-1&filter%5B0%5D%5Bdashboard_module%5D=Contacts&filter%5B0%5D%5B%24or%5D%5B0%5D%5B%24favorite%5D=&filter%5B0%5D%5B%24or%5D%5B1%5D%5Bdefault_dashboard%5D=1&filter%5B1%5D%5Bview_name%5D=records
Failed to load resource: the server responded with a status of 412 (Precondition Failed)

Below are the HTTP status code and responses

Status - 412 (Precondition Failed)

Response-
{error: "metadata_out_of_date", metadata_hash: "3a01a1967d01795c7f8512fd8f587543",…}

error: "metadata_out_of_date"

error_message: "Your metadata or user hash did not match the server. Please resync your metadata."

metadata_hash: "3a01a1967d01795c7f8512fd8f587543"

user_hash: "506cdfe1b6960c8cbf6a04d65651ca39"

Can anyone please suggest why users get auto logged out and what this error means?

Thanks