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Dev Answers & Best Practices suddenly get auto logged out from Sugar with a status of 412 (Precondition Failed)

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suddenly get auto logged out from Sugar with a status of 412 (Precondition Failed)

Rishabh Srivastava over 3 years ago

Hi,

I just got auto looged out SugarCRM.

Then I see the browser console, I found an error in some Rest API

https://xyz.com/rest/v11_10/Contacts?erased_fields=true&view=list&fields=lead_source%2Cfollowing%2Cmy_favorite&max_num=20
Failed to load resource: the server responded with a status of 412 (Precondition Failed)

https://xyz.com/rest/v11_10/Dashboards?max_num=-1&filter%5B0%5D%5Bdashboard_module%5D=Contacts&filter%5B0%5D%5B%24or%5D%5B0%5D%5B%24favorite%5D=&filter%5B0%5D%5B%24or%5D%5B1%5D%5Bdefault_dashboard%5D=1&filter%5B1%5D%5Bview_name%5D=records
Failed to load resource: the server responded with a status of 412 (Precondition Failed)

Below are the HTTP status code and responses

Status - 412 (Precondition Failed)

Response-
{error: "metadata_out_of_date", metadata_hash: "3a01a1967d01795c7f8512fd8f587543",…}

error: "metadata_out_of_date"

error_message: "Your metadata or user hash did not match the server. Please resync your metadata."

metadata_hash: "3a01a1967d01795c7f8512fd8f587543"

user_hash: "506cdfe1b6960c8cbf6a04d65651ca39"

Can anyone please suggest why users get auto logged out and what this error means?

Thanks

0 Francesca Shiekh over 3 years ago

It sounds like this is linked to your other post?

https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/4511/user-logout-issues-when-using-rest-ap/22628#22628

As others have said, you should not need to use OAuth inside Sugar, your user was already be authenticated when they logged into the application. Try to work within the framework, look at Sidecar (https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_10.2/User_Interface/Sidecar/) and SugarBean (support.sugarcrm.com/.../) to start with. They should provide you with what you need to interact with records.

Francesca
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