user logout issues when using REST AP

RE: user logout issues when using REST AP

Rishabh Srivastava — Tue, 02 Mar 2021 13:58:23 GMT

Ok thanks, I will try and let you know.

RE: user logout issues when using REST AP

Jeroen Somhorst — Wed, 24 Feb 2021 13:11:05 GMT

The question is where this is running. Inside sugar? And if yes why aren't you using the sidecar framework?

RE: user logout issues when using REST AP

Rishabh Srivastava — Tue, 23 Feb 2021 17:22:54 GMT

Hi Jeff,

thanks for the reply.

There are two ways to obtain the access token
1- rest/v10/oauth2/token via rest API by using the API platform and its responses are

{

"access_token": "xxxxxx-yyyy-zzzz-b1ef-aaaaadb"

"expires_in": 3600

"token_type": "bearer"

"scope": null

"refresh_token": "nnnnn-yyyy-zzzz-b1ef-aaaaadb"

"refresh_expires_in": 1209599

"download_token": "mmmmm-yyyy-zzzz-b1ef-aaaaadb"

}
and from here we can use access_token for Sugar rest v10 API(Get/Post)

2- by using directly SUGAR.App.api.getOAuthToken() in javascript file, this function also provides the access_token and we can use access_token for Sugar rest v10 API(Get/Post).
And in our plugin, most of the code has been done js side.

Can you please suggest which option will be better?

And strange only one sugar client reported this issue, other sugar clients using the plugin without any issue.

RE: user logout issues when using REST AP

Rishabh Srivastava — Tue, 23 Feb 2021 16:59:27 GMT

code is using in sugar only. We just hits the function SUGAR.App.api.getOAuthToken(). and whatever it returns the OAuth token, we use that token for the Rest API.

RE: user logout issues when using REST AP

Jeff Bickart — Tue, 23 Feb 2021 16:44:08 GMT

If you are attempting to use the code inside of Sugar; we don't use $.ajax calls. Sugar has a very robust framework called Sidecar to work with all of the data in Sugar.

You should read the Dashlet Developer's Guide

RE: user logout issues when using REST AP

Jeroen Somhorst — Tue, 23 Feb 2021 16:42:42 GMT

This is expected behaviour. When you retrieve a new token for a user you will log them out if you are on the same platform. Where is this code running? Inside sugar? outside , in a different web app?

RE: user logout issues when using REST AP

Jeff Bickart — Tue, 23 Feb 2021 16:42:38 GMT

Documentation on Configure API Platform

RE: user logout issues when using REST AP

Jeff Bickart — Tue, 23 Feb 2021 16:40:14 GMT

That is correct; when you obtain a token you can only be logged in once per platform. You should add a custom platform into your instance of Sugar and then when you obtain the token use your custom platform.

See the documentation at

support.sugarcrm.com/.../