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Email record is not saved in Emails if any invalid email is present

Narayanarao Avanapu

when any invalid email address is present in to the TO, CC, BCC along with valid email address, on click of send, there will be a error message shown in the UI--There was an internal server error.

But for valid email address actually  the email is getting sent and the sent email is not showing in emails tab

can anyone have anyone idea on why it is not saving the record for in emails for valid email address that is being sent

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    What das it mean "invalid email address"? What was invalid? Perhaps it contained wrong characters which break the SQL statement to write the email to the database? Or just an email address which is not available on the target server? Can you please explain in detail what kind of email addresses failed?

    And can you check your error log for a detailed description of the error 500 please?

    Thanks!

    Harald Kuske
    Principal Solution Architect – Professional Services, EMEA
    hkuske@sugarcrm.com
    SugarCRM Deutschland GmbH

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  • 0

    What das it mean "invalid email address"? What was invalid? Perhaps it contained wrong characters which break the SQL statement to write the email to the database? Or just an email address which is not available on the target server? Can you please explain in detail what kind of email addresses failed?

    And can you check your error log for a detailed description of the error 500 please?

    Thanks!

    Harald Kuske
    Principal Solution Architect – Professional Services, EMEA
    hkuske@sugarcrm.com
    SugarCRM Deutschland GmbH

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