Web Wook Unknown Error

RE: Web Wook Unknown Error

Andre Serrazina — Mon, 07 Sep 2020 06:55:21 GMT

Hello All,

I just want to add that the reason behind the error is the huge payload that is being generated.

The suggestion of Neeraja could work as a workaround but in the meanwhile, the Sugar team has the issue documented as defect #82879 ( portal.sugarondemand.com/ )

You can use the above link anytime for a real-time status update.
An escalation has already been filled for the defect.

I hope this helps.

RE: Web Wook Unknown Error

Neeraja P — Mon, 07 Sep 2020 06:39:42 GMT

Hi Karen Escritorio,

Your screenshot has some useful information. If you see the last line in the first screenshot - It says

Got a packet bigger than 'max_allowed_packet' bytes

What this means is that - the web hook is not able to save current case information in your job table.

The way web hooks work is that - it dumps the complete record information into the "job_queue" table - which usually is in the order of 8MB. If you have a lot of custom fields and data, the size is even bigger.

Based on the error message, in your MySQL configuration, the max_allowed_packet setting is probably really low - is it like 8 MB? You can try increasing it to say 32MB or 64MB.

You should modify your MySQL configuration - usually the file name is my.ini or my.cnf and put this line under [mysqld] section:

max_allowed_packet=32M

Once you make this change and restart the MySQL server, the web hook should start working. Please let us know if this works for you.

RE: Web Wook Unknown Error

Karen Escritorio — Mon, 07 Sep 2020 06:00:32 GMT

Hey Neeraja P

This the bottom....

Filtering for errors i've found this...but no SQL error

NOTE: a mail server is trigger when a new case is created for auto-reply, (it looks for a contact in the contacts subpanel and sends an email) but when a case is created from the 'base'/administration platform there is no contact and this could be causing the error...........but i tried to reproduce the error with the workflow (auto-reply email) turned off and the webhook still active and the error still poped up, the only time the error screen doesn't show is when i dont use the web logic hooks functionality.

The log/code is really really long and only a one liner...but i hope the image helps

RE: Web Wook Unknown Error

Neeraja P — Sun, 06 Sep 2020 05:22:22 GMT

Hi Karen Escritorio,

Can you scroll down to the end of the page and share the actual SQL error? Yes, this does seem straightforward and works for me, so need more info on what the actual error was - which looks like it's related to the "Insert" query, based on your screenshot.