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Data Not Available Message on Accessing Modules in SugarCRM

Ramya Katram

Hi Everyone,

We are facing a issue when accessing some of the modules in Sugar Instance. When we are trying to view records in the specific module it throws up "Data not available, Page does not exists or you do not have permissions to access this page" message as shown in screenshot below. I have tried using different license types and with different users like admin and regular. We are facing this issue this kind of issue in 3-4 instances and few users are able to access the modules data fine. I am just wondering is this related to license key( if we use more users than what we are supposed to) or something else? Can someone suggest me why this is happening and how to fix this kind of issues. 

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  • 0 Sugar Employee Badge

    Could you share a little more about which users it works for?

    Specifically, if a user is admin, do they ever have any problems? If not, then it is as John has said, and it'll relate to the security permissions configured for the non-admin users who trying to access the record. Do you use Teams in your implementation?

    If this isn't by design, these are some common reasons it occurs inadvertently:

    • Users have been taken out of the Global team - meaning they can't see the same records as everyone else.
    • A user has changed the "default teams" setting, which means that records they create have a different security profile (e.g. those records may belong to a specific team which not everyone is a member of).
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  • 0 Sugar Employee Badge

    Could you share a little more about which users it works for?

    Specifically, if a user is admin, do they ever have any problems? If not, then it is as John has said, and it'll relate to the security permissions configured for the non-admin users who trying to access the record. Do you use Teams in your implementation?

    If this isn't by design, these are some common reasons it occurs inadvertently:

    • Users have been taken out of the Global team - meaning they can't see the same records as everyone else.
    • A user has changed the "default teams" setting, which means that records they create have a different security profile (e.g. those records may belong to a specific team which not everyone is a member of).
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