How to modify the query limit in Cases?

RE: How to modify the query limit in Cases?

Roland Cadavos — Thu, 04 Feb 2016 07:41:10 GMT

I already got the solution :-) in exporting large amount data and selecting all the records in the search. Here is my config_override.php

$sugar_config['resource_management']['special_query_modules'][] = 'Cases';

$sugar_config['resource_management']['special_query_limit'] = 70000;

$sugar_config['resource_management']['default_limit'] = 50000;

$sugar_config['max_record_fetch_size']= 70000;

$sugar_config['api']['timeout'] = 8000; // more than 2 hours

after overriding the php.ini 'max_execution_time=30' at your desired amount of time, you will be stuck to Request Timeout. The request has timed out. API timeout by default is 180s (3min). so override it using $sugar_config['api']['timeout']

Regards,

Longki Dela Cruz

RE: How to modify the query limit in Cases?

Roland Cadavos — Thu, 28 Jan 2016 09:15:02 GMT

the fetch always gets aborted at 3 min and 4 sec then it prompts Request Timeout. The request has timed out.

anyone can help me get through this?

RE: How to modify the query limit in Cases?

Roland Cadavos — Thu, 28 Jan 2016 05:56:41 GMT

max_execution_time=3600; is not enough? hmm il try to observe on changes on this. il try to vary it

RE: How to modify the query limit in Cases?

Ajay Kumar — Thu, 28 Jan 2016 05:49:29 GMT

Hmm.You should take care of max_execution_time according to how many records you are trying to fetch.You need to make adjustment on both.If you are increasing no of records,then you need to increase max_exection_time as well.If you are decreasing ,then you need to decrease.

RE: How to modify the query limit in Cases?

Roland Cadavos — Thu, 28 Jan 2016 01:49:38 GMT

Hi Ajay,

I guess our network having issues, maybe the Quick Repair was done before my winscp completed the transfer of file so the edited config_overrride didnt load. I now get Request Timeout Error after ensuring that the file was uploaded then did Quick Repair.

RE: How to modify the query limit in Cases?

Ajay Kumar — Wed, 27 Jan 2016 09:51:10 GMT

Hmm. I was thinking changing the value of this parameter,will help us.But it didnt ,it seems.I am not aware of there is limit upto 1200.can you make sure value once again in your config_override.php/config.php

RE: How to modify the query limit in Cases?

Roland Cadavos — Wed, 27 Jan 2016 09:28:12 GMT

i also forcely edit the config.php max_record_fetch_size=1500 then it gives me this

There are more than 1200 records in the result set. You have selected the first 1200 records. Clear selections.

Hmm 1200 is the limit?

RE: How to modify the query limit in Cases?

Roland Cadavos — Wed, 27 Jan 2016 07:29:50 GMT

i tried below

$sugar_config['max_record_fetch_size']=1200;

and it gets through, beyond that its a Request timeout error.

RE: How to modify the query limit in Cases?

Roland Cadavos — Wed, 27 Jan 2016 07:21:53 GMT

Ajay Kumar - its Centos 6.5

I tried

$sugar_config['max_record_fetch_size']=1200;

and it gets through.. Beyond that, its a Request timeout error

RE: How to modify the query limit in Cases?

Roland Cadavos — Wed, 27 Jan 2016 01:30:57 GMT

i already set the max_execution_timelimit = 3600

and here is my config_override.php

$sugar_config['resource_management']['special_query_modules'][] = 'Cases';

$sugar_config['resource_management']['special_query_limit'] = 50000;

$sugar_config['resource_management']['default_limit'] = 50000;

$sugar_config['max_record_fetch_size']= 5000;

i am querying a sample size of 1.5k cases but it prompts me an error of Request timeout, no error in logs.

where did it went wrong Ajay Kumar ? :-( pls help

RE: How to modify the query limit in Cases?

Ajay Kumar — Tue, 26 Jan 2016 11:03:14 GMT

Try changing the value of "max_record_fetch_size" this parameter in config_override.php.

similar like

$sugar_config['max_record_fetch_size']=1500; //your value

Note: If we increasing value of this parameter,this will take little more time to fetch according to value.So you need to consider that also(i meant max execution time in php.ini).

RE: How to modify the query limit in Cases?

Roland Cadavos — Tue, 26 Jan 2016 08:23:55 GMT

@ ajay: i already have done this. set to 3600 secs as per granted by our team leader. but still when it prompts

There are more than 1000 records in the result set. You have selected the first 1000 records.

Is there a way to select more than 1000 results?

RE: How to modify the query limit in Cases?

Roland Cadavos — Tue, 26 Jan 2016 02:21:39 GMT

i extended the class RecordListApi in my and inserted set_time_limit(0) in the function recordListGet($api, $args)
but still i got the same error, Max execution time of 30 seconds exceeded ..

have i done it correctly? or should i put it in js instead?

RE: How to modify the query limit in Cases?

Dennis Wangerin — Mon, 25 Jan 2016 11:12:20 GMT

While in general I would also recommend to increase the max_execution time at least to 180 ( Might also be the same problem when importing / uploading / running large reports ), searching in the list view for 30+ seconds seems too long.

Could you create a MySQL INDEX on the date_created column in cases to see if that improves the search times?

RE: How to modify the query limit in Cases?

Ajay Kumar — Mon, 25 Jan 2016 10:06:49 GMT

I am sure that list view controller is clients/base/views/recordlist/recordlist.js.I believe this will be calling recordlistapi.php.

You can find this in sugarcrm/clients/base/api/RecordListApi.php.Try extending that to custom and add your time limit to that file,then check once.

Will see any luck or not?

RE: How to modify the query limit in Cases?

Roland Cadavos — Mon, 25 Jan 2016 09:38:28 GMT

do you know the file running on the Select All button so that i can insert set_time_limit()?
im hesitant to change the php.ini as our dev server also holds the exact copy of our projects/clients, it may cause server overload, or performance issue.

RE: How to modify the query limit in Cases?

Roland Cadavos — Mon, 25 Jan 2016 09:29:03 GMT

is this safe?

RE: How to modify the query limit in Cases?

Ajay Kumar — Mon, 25 Jan 2016 09:00:55 GMT

Ok.Now you can change that 30 to 1000 like below

max_execution_time = 1000
and restart your apache once.Then check once.

RE: How to modify the query limit in Cases?

Roland Cadavos — Mon, 25 Jan 2016 08:57:01 GMT

here is the update when i googled to see my php.ini

[root@server ~]# php -i | grep php.ini

Configuration File (php.ini) Path => /etc

Loaded Configuration File => /etc/php.ini

[root@server ~]# grep -i max_execution /etc/php.ini

max_execution_time = 30

RE: How to modify the query limit in Cases?

Ajay Kumar — Mon, 25 Jan 2016 08:35:09 GMT

Ok.what is your operating system? I meant sugar hosted operating system.

RE: How to modify the query limit in Cases?

Roland Cadavos — Mon, 25 Jan 2016 07:50:26 GMT

im using putty.. im in my root folder then at /etc i typed php -i
then i found max_execution_time = 0 => 0

RE: How to modify the query limit in Cases?

Ajay Kumar — Mon, 25 Jan 2016 07:39:30 GMT

If you are using ubuntu machine,php.ini file path will be in /etc/php5/apache2/php.ini

To find file path location.

If ubuntu,

Create a file "phpinfo.php" in document root directory

<php
phpinfo();
?>

and execute this file in browser.There you will be having parameter like "loaded configuration file".Note that path,Then change in there.

RE: How to modify the query limit in Cases?

Roland Cadavos — Mon, 25 Jan 2016 07:36:37 GMT

Ajay Kumar wrote:
Hi Longki,
I am not sure this is cause of max execution time.Can you try checking/changing value of max_execution_time in your php.ini.

max_execution_time = 1000

and restart your apache and check once.

max_execution_time = 0 => 0

RE: How to modify the query limit in Cases?

Roland Cadavos — Mon, 25 Jan 2016 07:28:20 GMT

@ajay: ok ill try.. where can i usually find this file? xD

RE: How to modify the query limit in Cases?

Ajay Kumar — Mon, 25 Jan 2016 07:16:36 GMT

Hi Longki,

I am not sure this is cause of max execution time.Can you try checking/changing value of max_execution_time in your php.ini.

max_execution_time = 1000

and restart your apache and check once.