Sugar admin to login loop

RE: Sugar admin to login loop

Paul Carlton — Thu, 01 Oct 2015 21:14:00 GMT

Yeah, clear your browser cache. If it just happened, you may be able to get away with just clearing the last few hours but sometimes you have to go back a few days.

RE: Sugar admin to login loop

Steve Cox — Wed, 02 Sep 2015 14:23:00 GMT

I've found clearing the browser cache will help.

RE: Sugar admin to login loop

Shraddha Shraddha — Thu, 27 Aug 2015 00:25:00 GMT

This reply was created from a merged topic originally titled Admin panel and login page redirecting to each other in recursive loop. I have latest version of SugarCRM(7.2.2.1 Professional).

I am facing issue with redirection of admin page to login page and login page to admin page in un-interaptable loop.

This problem happens when I login to SugarCRM and go directly to Administration panel.
Though I login and re-login and go to Admin panel this thing continues. To stop this problem I have to restart browser.

In above scenario this problem does not happen on regular bases.

Can any one help me?

Thank you in Advance :)

RE: Sugar admin to login loop

Paul Carlton — Thu, 09 Jul 2015 21:50:00 GMT

Thank you for your speedy reply Alan. It was a cookie issue. This was not on the server but on my localhost (Mac, Unix) and clearing all browser cookies since the beginning of time solved this issue so obviously it was some kind of cookie conflict that wasn't remedied. The php.ini file on my localhost had session.cookie_lifeteime already set to 0 so that reminded me of the browser cache. Thanks for your speedy reply although it does make it more apparent to me to use "Have you cleared your browser cache yet, have you restarted the browser, have you restarted your computer" - https://www.youtube.com/watch?v=PtXtIivRRKQ

RE: Sugar admin to login loop

Alan Beam — Thu, 09 Jul 2015 08:22:00 GMT

Hi Paule,

This issue was a known defect earlier versions of Sugar, but appears to have been fixed in versions 7.2.0 and later. Can you test out a workaround to see if it's the same issue? In php.ini, set session.cookie_lifetime = 0, then restart your web server and test the issue again. Let me know the results and we'll see what that tells us.

-Alan

RE: Sugar admin to login loop

Paul Carlton — Thu, 09 Jul 2015 03:14:00 GMT

7.5

The .htaccess file exists. I'm getting exactly what this thread is talking about but nothing on there works and no one officially answered this: https://community.sugarcrm.com/sugarcrm/topics/admin-panel-and-login-page-redirecting-to-each-other-...

RE: Sugar admin to login loop

Daniel Alexander Montoya Herrera — Thu, 09 Jul 2015 02:56:00 GMT

Hello

Which sugar version do you use?

check .htaccess on site instance. It will be in loop when you login if the path is wrong on the .htaccess file of this file is missing.

Thanks