Unable to sync with server.

Hi,

I am getting below error when trying to login to Sugar instance:

Unable to sync with server. A request is failing that makes the application unusable. Please contact technical support.

Could anyone help how to resolve this please?

Thanks

0 Dennis Pannell over 5 years ago

We are getting the same error this morning, the SugarCRM log has the following listed:
Mon Dec 2 08:05:34 2019 [5376][-none-][ERROR] An exception happened: ( 401 Unauthorized: invalid_grant)The access token provided is invalid.
Any resolution for this?
0 Manjeet Kaur over 5 years ago in reply to Dennis Pannell

Hi Dennis, I haven't found any solution for this yet.
0 Dennis Pannell over 5 years ago in reply to Manjeet Kaur

We discovered the problem, by default user sessions are stored in C:\Windows\Temp. Windows user permission changed resulting in the IIS user not able to write to the folder. We changed the user session path to session.save_path = "C:\PHP\Sessions\" in the PHP.ini. Problem solved.