RE: Using Sugar web logic hooks with ngrok and Flask

Neeraja P — Fri, 18 Sep 2020 08:51:29 GMT

I had a similar issue and when I debugged the issue further, I noticed that the web logic hooks timeout in 1 second. - which is why the connection will be closed by Sugar even before transmitting the whole data.

Because of a known issue, the web logic hook dumps the entire content of the case and other unnecessary details, which makes the payload huge - in the order of 8-10 MB. This is the bug report - portal.sugarondemand.com/

But even with that fix, Sugar will still terminate the web hook after 1 second, so we should ensure we get the data from sugar before that one second. It is not configurable right now, but you can request Sugar to do so.

But - there are code alternatives to fix this issue, by extending the WebLogicHook bean and customizing the timeout ourselves.

Eg: Use this method to customize WebLogicHook bean: https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_10.0/Data_Framework/Models/SugarBean/Customizing_Core_SugarBeans/

We have to modify the run function, with increased timeout:

public function run($data)
{
    $data = unserialize($data);
    $payload = json_encode($data['payload']);

    $curlHandler = curl_init();

    $options = array(
        CURLOPT_HTTPHEADER      => false,
        CURLOPT_RETURNTRANSFER  => true,
        CURLOPT_CONNECTTIMEOUT  => 5,
        CURLOPT_TIMEOUT         => 5, // NOTE - This is the customization, increase timeout from 1s to 5s
        CURLOPT_MAXREDIRS       => 1,
        CURLOPT_USERAGENT       => 'SugarCrm',
        CURLOPT_VERBOSE         => false,
        CURLOPT_URL             => $data['url'],
        CURLOPT_HTTPHEADER      => array(
            'Content-Type: application/json',                                                                                
            'Content-Length: ' . strlen($payload)
        ),
        CURLOPT_POSTFIELDS      => $payload,
        CURLOPT_CUSTOMREQUEST   => $data['request_method'],
    );

    curl_setopt_array($curlHandler, $options);

    if (false === curl_exec($curlHandler)) {
        $GLOBALS['log']->error('WebLogicHook failed: ' . curl_error($curlHandler));
    }

    curl_close($curlHandler);
    $this->job->succeedJob();
    return true;
}

RE: Using Sugar web logic hooks with ngrok and Flask

Niklas Johansson — Thu, 17 Sep 2020 13:22:55 GMT

Hi Greg!

Not sure if this is still relevant for you, I've been looking into this myself recently. We might be able to help each other.

I could recommend https://webhook.site/ in order to troubleshoot, this is basically a listener that shows whatever is received.

I've been able to receive data when updating records (Contacts) here at least. But actually nothing when creating new records, not sure if this is a configuration error by me or bug.

Any luck for you?