Adding CTI URL

RE: Adding CTI URL

Edward Robinson — Thu, 29 Aug 2019 18:28:38 GMT

I have had success using the below browser addons.

Firefox:

https://addons.mozilla.org/en-US/firefox/addon/telephone-number-detection/

Chrome:

https://chrome.google.com/webstore/detail/telephone-number-detectio/oolkfddhhccdciigjigaghblnlkbgjki

RE: Adding CTI URL

Matt Marum — Tue, 27 Aug 2019 19:11:47 GMT

I've seen a couple approaches.

Some partners will have a browser plug-in that will detect phone numbers on any page (including Sugar) and convert those into clickable links that launch their CTI.

Another approach would be to extend Sugar's JavaScript to do something similar. Basically install a JavaScript snippet using a module loadable package that detects phone numbers and changes them.

It is also possible to extend the Sidecar phone field to customize how phone fields are displayed directly. The Phone field component is where the built-in SkypeOut support is included.

For example, https://community.sugarcrm.com/message/82790?commentID=82790#comment-82790

RE: Adding CTI URL

Phillip Rhine — Wed, 21 Aug 2019 04:12:03 GMT

Yes i also have been using Sugar Vanilla 9.1.0..It gives issues sometimes though

RE: Adding CTI URL

Mohan Salunke — Tue, 20 Aug 2019 20:25:50 GMT

Hii Ashish

I am using Sugar Vanilla 9.1.0

RE: Adding CTI URL

ashish Dwivedi — Tue, 20 Aug 2019 16:53:43 GMT

Which Sugar Version You are at?

There needs to customization for converting all Phone links to "Callable" link for any third party software.

Your Software must support any API and JS based support like Twilio does.

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