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Unable to login on Portal as Portal user

Jessica Chugh over 4 years ago

Hi,

I am unable to login as a Portal user on Sugar Portal site.

Portal user is active in Users.

Error I get is : Invalid Credentials The username/password combination provided is incorrect, please try again.

Please help.

Thanks.

Parents

0 Hatim Alam over 4 years ago

Hi Jessica Chugh,
You can only login as one of the "Contacts" as a user on sugar customer support portal by passing valid portal user name and portal password. More information on how to use self-service portal - https://support.sugarcrm.com/Documentation/Sugar_Versions/7.9/Ent/Portal_User_Guide/
The original "Portal User" under the User Management is used by the system behind the scene and cannot be used explicitly.
Let us know if this helps.
Regards.
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0 Hatim Alam over 4 years ago

Hi Jessica Chugh,
You can only login as one of the "Contacts" as a user on sugar customer support portal by passing valid portal user name and portal password. More information on how to use self-service portal - https://support.sugarcrm.com/Documentation/Sugar_Versions/7.9/Ent/Portal_User_Guide/
The original "Portal User" under the User Management is used by the system behind the scene and cannot be used explicitly.
Let us know if this helps.
Regards.
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