Hi,
I am unable to login as a Portal user on Sugar Portal site.
Portal user is active in Users.
Error I get is : Invalid Credentials The username/password combination provided is incorrect, please try again.
Please help.
Thanks.
Hi,
I am unable to login as a Portal user on Sugar Portal site.
Portal user is active in Users.
Error I get is : Invalid Credentials The username/password combination provided is incorrect, please try again.
Please help.
Thanks.
Hi Jessica Chugh,
You can only login as one of the "Contacts" as a user on sugar customer support portal by passing valid portal user name and portal password. More information on how to use self-service portal - https://support.sugarcrm.com/Documentation/Sugar_Versions/7.9/Ent/Portal_User_Guide/
The original "Portal User" under the User Management is used by the system behind the scene and cannot be used explicitly.
Let us know if this helps.
Regards.
Hi Jessica Chugh,
You can only login as one of the "Contacts" as a user on sugar customer support portal by passing valid portal user name and portal password. More information on how to use self-service portal - https://support.sugarcrm.com/Documentation/Sugar_Versions/7.9/Ent/Portal_User_Guide/
The original "Portal User" under the User Management is used by the system behind the scene and cannot be used explicitly.
Let us know if this helps.
Regards.