Adding a floating frame into Sugar

RE: Adding a floating frame into Sugar

Denise Ingram — Mon, 06 Aug 2018 15:38:32 GMT

I have finally completed the call control portion of the application I'm creating. I can now successfully make/receive/transfer and conference calls using Mitel's OIG Server interface. I have also pulled the CTI GUI into a floating iframe with an appropriate button in the footer section of the Sugar GUI to open/close the iframe. Now it's time to actually interact with Sugar. My question is related to incoming calls. Upon receiving the calling name information from the incoming call, I will use the appropriate REST endpoint (/globalsearch/GET) which returns a list of records that I will display inside the iframe. So far so good. When the user clicks on one of the records in the iframe, I would like to display the selected record in the Sugar GUI (ie same behavior as if they had clicked to display a record from a list view).

I found some example code regarding how to detect a click event on a cross domain iframe using "window.addEventListner". Not sure if it works or not, but if I can get the event back to the parent (Sugar GUI), then I can take action. My question is what action should I take that will result in display of the selected record? The development guide made mention of Context Events that I thought might be useful in this situation. Do you have a recommendation?

RE: Adding a floating frame into Sugar

Denise Ingram — Wed, 02 May 2018 13:17:13 GMT

I am embarking on my first Sugar CRM integration. It will be a telephony integration (Mitel's OIG). The first version will have the simple screen pop and click to dial functionality. Eventually more functionality will be added.... something similiar to MiVoice Integration with Salesforce - YouTube . As I was reading through all the wonderful documentation, my first thought was to create a dashlet. However, I found this post and was wondering if the floating frame is still recommended.

Thank you,

Denise

RE: Adding a floating frame into Sugar

SugarCRM Developers — Thu, 03 Nov 2016 18:45:34 GMT

Comment originally made by David Wahl.

Matt, one of the challenges we are facing right now on an implementation is to create custom "report" type data to the user while he is on an account page. Unfortunately, the screen size can sometimes render these dashlets too small to be fully useful. Would you recommend a window like this to expand out a dashlet in the intelligence panel for better viewing? If not, is there another approach?