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Customer Resources

Here at Sugar, we want to make it as easy as possible for you to work with us. We've curated all the important contacts and resources available to help you. We recommend familiarizing yourself with the customer resources linked below to ensure you get the information you need as quickly as possible.

Account-Related Inquiries

Sugar Team

Inquiry

Contact Info

Customer Success

  • Subscription and renewal information
  • Expired download keys
  • Information regarding additional Sugar products, services, or extended support

customersuccess@sugarcrm.com 

Accounts Receivable

  • Invoices
  • Receipts
  • Make a payment

ar@sugarcrm.com 

Sales

  • Purchasing new Sugar products

sales@sugarcrm.com 

Partnerships

  • Sugar Exchange

isv@sugarcrm.com 

Product Assistance

Sugar Team

Inquiry

Contact Info

SugarClub

  • Training & Certification
  • Product How-to's
  • Best Practices
  • Product Ideation

sugarclub@sugarcrm.com 

Sugar Support

  • Product concerns
  • SugarCloud requests

Working With Sugar Support

SugarMobile

  • Mobile SDK Support

Mobile Developers SugarClub Group

Support Resources

Learn more about working with our support team by visiting our support site.

Support Resources for Customers

Product Guides

  • Sugar Market
  • Sugar Sell
  • Sugar Serve
  • Enterprise

Services Resources

Sugar provides a full range of services to help our customers make the most of their investment in our solutions.

Contact the Sugar Services Team for more information 

Marketing Resources

Stay up to date with all SugarCRM has to offer

  • SugarCRM Platform Capabilities Comparison Chart
  • SugarCRM Blog: Get your daily dose of Sugar
  • EBooks/Whitepapers/Case Studies/other resources 
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