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Tips for Posting Questions or Best Practices

When asking a question or starting a discussion it is important to make sure you are providing enough information to receive helpful feedback. Below are some tips to help get you started.

Before posting:

  • Search before asking - If your question has been asked before, consider replying to the existing post
  • Talk to the right audience
    • Ask or post regarding specific Sugar products in Explore
    • Discuss business challenges for your role in Engage 
    • Ask about custom development in DevClub 
  • Keep yourself safe – Remember that SugarClub is a publicly accessible site. Please do not share passwords, specific URLs, your own customers’ data, or other sensitive information. If that is necessary, please create a support case.

Creating your post:

  • Question or Discussion?
    • Choose Question (default) if you need help and would like a specific answer
    • Choose Discussion to share best practices or interesting tips
  • Subject
    • Keep it informative and specific. “I need help” or “Error messages” are NOT good subject lines.
  • Description
    • Provide as much detail as possible to help others help you, including:
      • Reproduction steps and any troubleshooting you've done so far.
      • Environment details specific to your deployment, such as your version, deployment information (e.g. Sugar Cloud or On Premise), etc. as this can greatly affect the answers to your question.
      • Your role, such as administrator or end-user.
      • Screenshots to illustrate

After you post:

  • Thank those who have helped and mark any answers that have helped you along the way!
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Anonymous
  • Kristjan Geir Mathiesen
    Kristjan Geir Mathiesen over 2 years ago

    Great tips! It is also very helpful to tag your questions (using the Tag field at the bottom of the question form). That way the question can also be categorized better.

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