When asking a question or starting a discussion it is important to make sure you are providing enough information to receive helpful feedback. Below are some tips to help get you started.
Before posting:
- Search before asking - If your question has been asked before, consider replying to the existing post
- Talk to the right audience
- Keep yourself safe – Remember that SugarClub is a publicly accessible site. Please do not share passwords, specific URLs, your own customers’ data, or other sensitive information. If that is necessary, please create a support case.
Creating your post:
- Question or Discussion?
- Choose Question (default) if you need help and would like a specific answer
- Choose Discussion to share best practices or interesting tips
- Subject
- Keep it informative and specific. “I need help” or “Error messages” are NOT good subject lines.
- Description
- Provide as much detail as possible to help others help you, including:
- Reproduction steps and any troubleshooting you've done so far.
- Environment details specific to your deployment, such as your version, deployment information (e.g. Sugar Cloud or On Premise), etc. as this can greatly affect the answers to your question.
- Your role, such as administrator or end-user.
- Screenshots to illustrate
- Provide as much detail as possible to help others help you, including:
After you post:
- Thank those who have helped and mark any answers that have helped you along the way!
